ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAPPELAYANAN PUBLIK DI BMKG WILAYAH LOMBOK

Abstrak

The large number of public services in the form of requests for information and weather-climate data but the lack
of media owned to accommodate suggestions and criticisms from service users is the reason for the importance of
distributing the Community Satisfaction Survey questionnaire to get the value of the Community Satisfaction Index
as a benchmark for public services at BMKG Station West Lombok Climatology Station . Data processing is
carried out based on BMKG regulations on Community Satisfaction Survey Guidelines and validity and reliability
testing to evaluate the validity and consistency of questionnaires given to respondents. The results obtained from
data processing and testing that of the 62 respondents with the main occupation of the most respondents are
Students / Students giving an average value of the Community Satisfaction Index of 3.4 and an average value of
service expectations of 3.5 and if converted into qualifications the quality of service becomes very good. The value
of the validation test shows an average value of 0.003 out of 20 questions with a significance value of 0.005, which
states that all questions in the questionnaire are acceptable to the public. The reliability test showed the results of
α = 0.720 greater than Cronbach's alpha α = 0.60, so the results of the test that this questionnaire could be used
again for the next survey.